Broadband Internet Service Disclosure
This disclosure explains the performance characteristics, commercial terms, and network management practices for broadband Internet services provided by US Cable of Coastal-Texas, L.P. (“US Cable” or the company). This disclosure may be changed at any time without notice. It is not a contract between US Cable of Coastal-Texas, L.P. and its customers or any users of the service provided by US Cable of Coastal-Texas, L.P. This disclosure neither obligates US Cable of Coastal-Texas, L.P. to provide any specific level of service nor to maintain any level of service or network configuration, and it create no rights that are not already available to a customer or user by law or under any agreement with US Cable of Coastal-Texas, L.P.
Performance Characteristics
US Cable of Coastal-Texas, L.P. offers the following tiers of service:
| Lite | 768 Kbps | 256 Kbps |
| SONIC | 10 Mbps | 1 Mbps |
| SONIC BOOM | 20 Mbps | 2 Mbps |
| HyperSONIC | 25 Mbps | 2.5 Mbps |
| HyperSONIC BOOOM | 50 Mbps | 5 Mbps |
| KABOOM | 100 Mbps | 10 Mbps |
| SoHo | 8 Mbps | 1 Mbps |
| Small Business | 10 Mbps | 2 Mbps |
| Small Business Plus | 12 Mbps | 3 Mbps |
| Hospitality Package 1 | 4 Mbps | 2 Mbps |
| Hospitality Package 2 | 6 Mbps | 4 Mbps |
Speeds available to an individual customer at any given time may vary. Customer speeds also may be affected by network management practices, as described below.
US Cable of Coastal-Texas, L.P.’s network is what is commonly referred to as a hybrid fiber-coax network, with coaxial cable connecting each subscriber’s cable modem to an Optical Node, and fiber optic cables connecting the Optical Node, through distribution hubs, to the Cable Modem Termination System (“CMTS”), which is also known as a “data node.” The CMTSs are then connected to higher-level routers, which in turn are connected to US Cable of Coastal-Texas, L.P.’s Internet backbone facilities. Each CMTS has multiple “ports” that handle traffic coming into and leaving the CMTS. In particular, each cable modem deployed on the US Cable of Coastal-Texas, L.P. network is connected to the CMTS through the ports on the CMTS. These ports can be either “downstream” ports or “upstream” ports, depending on whether they send information to cable modems (downstream) or receive information from cable modems (upstream) attached to the port. Both types of ports can experience congestion that could degrade the broadband experience of our customers.
Based on the speed and latency characteristics of the service, it is suitable for real-time applications such as voice and video under normal operating conditions.
US Cable of Coastal-Texas, L.P. also offers specialized services using its network facilities, including digital phone service. As US Cable of Coastal-Texas, L.P.’s network currently is configured, these services and broadband Internet service are provided over segregated portions of the available bandwidth, and usage of these services does not affect the capacity available for broadband Internet access. US Cable of Coastal-Texas, L.P., however, may change the allocation of bandwidth at any time in the future, which could either increase or decrease the bandwidth available for broadband Internet access.
Commercial Terms and Conditions
The following are the pricing terms for the broadband Internet access services US Cable of Coastal-Texas, L.P. currently offers:
| SoHo | $69.95 | None | None |
| Small Business | $139.95 | None | None |
| Small Business Plus | $279.95 | None | None |
| Hospitality Package 1 | $99.95 | None | None |
| Hospitality Package 2 | $199.95 | None | None |
The price for each service tier includes broadband Internet access, Email services, dynamic or static IP addresses and personal web pages.
Customers must use US Cable provided customer premise equipment (CPE) to use the service, such as an eMTA, cable modem, etc.
US Cable of Coastal-Texas, L.P.’s services are subject to the company’s standard customer agreement. This agreement limits the company’s liability for service outages and other service-affecting conditions and requires customers, among other things, to pay for the services they purchase; to use the service for lawful purposes; to comply with the company’s acceptable use policy; and to return any rented equipment in good condition once they no longer are purchasing service. Customers should read the complete agreement before purchasing services from the company. The full agreement is available at [http://www.uscable.com/policies/subscriber-agreements/]. The standard customer agreement may be changed at the company’s discretion in accordance with the terms of the agreement.
US Cable of Coastal-Texas, L.P.’s services are subject to the company’s acceptable use policy. The acceptable use policy, among other things, prohibits use of the service: (1) for unlawful purposes; (2) to harass or defame other individuals; (3) for commercial purposes (if purchased as a residential customer); or (4) to operate a server at the customer’s premises unless the customer specifically has purchased a service that permits such a use. Customers should read the entire acceptable use policy before purchasing services from the company. The full acceptable use policy is available at [http://www.uscable.com/policies/usage-policy/]. The acceptable use policy may be changed at the company’s discretion, with or without notice.
US Cable of Coastal-Texas, L.P.’s services are subject to the company’s privacy policy for broadband Internet service. Under the privacy policy, all personally identifiable information is used solely for the normal business purpose of offering and rendering cable television service to you. The law does allow us to disclose your name and address for non-cable service-related mailing lists or other purposes unless you tell us you do not wish for us to disclose that information. However, such disclosure of name and address may not be in a form that discloses the extent of type of any use you make of services we provide, nor the nature of any transaction you make over the cable systems.
US Cable of Coastal-Texas, L.P. may collect and store data on usage levels, sites accessed, and other usage characteristics for internal management purposes, including network design, capacity planning and analysis, and implementation of network management practices. Information the company collects or stores may be subject to disclosure to law enforcement and national security officials with appropriate authorization under state or federal law. US Cable of Coastal-Texas, L.P.’s full privacy policy is available at [http://www.uscable.com/policies/privacy-notice/]. The privacy policy may be changed at the company’s discretion, with or without notice.
Network Management Practices
The following describes US Cable of Coastal-Texas, L.P.’s network management practices of as of the date this disclosure was prepared, and will be updated from time to time as practices are changed. The company reserves the right to take any appropriate measures, whether or not they are described below, in response to extraordinary levels of usage, denial of service attacks, or other exigent circumstances that have a significant effect on our customers’ ability to obtain service or the company’s ability to provide service.
Upstream Filters
25/tcp - SMTP only to US Cable SMTP servers
445/tcp - Microsoft Directory Services
135/tcp - Blaster Worm
Downstream Filters
21 - FTP
25 - SMTP
80 - HTTP
135 - epmap (Blaster Worm)
137 - netbios-ns
138 - netbios-dgm
139 - netbios-ssn
443 - HTTPS
445 - microsoft-ds
1080 - socks proxy
3128 - squid proxy
8080 - webcache
These ports are blocked to combat spamming and to prevent unauthorized use of our service to maintain network integrity.
US Cable of Coastal-Texas, L.P. monitors network activity to determine if there have been any security breaches, and responds appropriately to any breaches. Responses may include suspending or terminating accounts of any customers responsible for such breaches.
Complaints and Questions
Complaints and questions concerning this disclosure, the company’s services and the company’s policies can be sent to the company in via email to standard mail. For a full company directly and web-based email forms please go to:
Contact Us Page: www.uscable.com/contact
Options for resolving complaints or disputes and questions from end users under US Cable of Coastal-Texas, L.P.’s standard customer agreement, acceptable use policy, and privacy policy are reflected in those documents and should be directed to the specified contacts in them.
